Last Updated: 10/6/2026

Return Eligibility

Returns are accepted only under the following circumstances:

• Product received is damaged. 

• Product received is defective. 

• Incorrect product delivered. 

Non-Returnable Products

The following products are not eligible for return or refund:

• Made-to-order products 

• Customized products 

• Altered garments 

• Products purchased during final sale or promotional events 

• Products showing signs of use, damage, or improper handling after delivery 

Exchange Eligibility

Exchange requests may be considered subject to:

• Product availability 

• Approval by our quality team 

• Product being unused and in original condition with tags and packaging intact 

Reporting an Issue

Customers must notify us within 48 hours of delivery.

Please include:

• Order number 

• Description of issue 

• Clear photographs of product and packaging 

Inspection & Approval

All returned or exchanged products will undergo quality inspection before approval.

Refunds

Approved refunds will be processed to the original payment method within 7-14 business days after approval.

Shipping charges, duties, taxes, and handling fees are generally non-refundable.